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Evidence Guide: BSBCMM501 - Develop and nurture relationships

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBCMM501 - Develop and nurture relationships

What evidence can you provide to prove your understanding of each of the following citeria?

Develop professional relationships

  1. 1.1 Conduct dealings with clients, professionals, and other third parties professionally and in accordance with the organisation's policies and procedures and legislative, regulatory and professional codes of practice
  2. Comply with organisation’s social, business and ethical standards to develop and maintain positive relationships
  3. Deal with colleagues, clients and other parties in a competent manner and with regard to confidentiality
  4. Adjust interpersonal styles and methods to the needs and situations of other parties
1.1 Conduct dealings with clients, professionals, and other third parties professionally and in accordance with the organisation's policies and procedures and legislative, regulatory and professional codes of practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with organisation’s social, business and ethical standards to develop and maintain positive relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with colleagues, clients and other parties in a competent manner and with regard to confidentiality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adjust interpersonal styles and methods to the needs and situations of other parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build and maintain business networks and relationships

  1. Develop and maintain business and professional networks and other relationships to benefit the organisation
  2. Use business and professional networks to identify and cultivate relationships in order to promote and market the organisation
  3. Collaborate with other professionals and third parties to expand and enhance the reputation of the organisation and to identify new and improved business practices
Develop and maintain business and professional networks and other relationships to benefit the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use business and professional networks to identify and cultivate relationships in order to promote and market the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collaborate with other professionals and third parties to expand and enhance the reputation of the organisation and to identify new and improved business practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Nurture relationships and build on referral business for the long term

  1. Follow up referral business through appropriate communication channels to find and secure new business relationships
  2. Identify referral needs quickly and provide information about relevant products and services
  3. Refer information and ideas about referral business to designated individuals with a view to nurturing ongoing business relationships
Follow up referral business through appropriate communication channels to find and secure new business relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify referral needs quickly and provide information about relevant products and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer information and ideas about referral business to designated individuals with a view to nurturing ongoing business relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Develop professional relationships

1.1 Conduct dealings with clients, professionals, and other third parties professionally and in accordance with the organisation's policies and procedures and legislative, regulatory and professional codes of practice

1.2 Comply with organisation’s social, business and ethical standards to develop and maintain positive relationships

1.3 Deal with colleagues, clients and other parties in a competent manner and with regard to confidentiality

1.4 Adjust interpersonal styles and methods to the needs and situations of other parties

2 Build and maintain business networks and relationships

2.1 Develop and maintain business and professional networks and other relationships to benefit the organisation

2.2 Use business and professional networks to identify and cultivate relationships in order to promote and market the organisation

2.3 Collaborate with other professionals and third parties to expand and enhance the reputation of the organisation and to identify new and improved business practices

3 Nurture relationships and build on referral business for the long term

3.1 Follow up referral business through appropriate communication channels to find and secure new business relationships

3.2 Identify referral needs quickly and provide information about relevant products and services

3.3 Refer information and ideas about referral business to designated individuals with a view to nurturing ongoing business relationships

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Develop professional relationships

1.1 Conduct dealings with clients, professionals, and other third parties professionally and in accordance with the organisation's policies and procedures and legislative, regulatory and professional codes of practice

1.2 Comply with organisation’s social, business and ethical standards to develop and maintain positive relationships

1.3 Deal with colleagues, clients and other parties in a competent manner and with regard to confidentiality

1.4 Adjust interpersonal styles and methods to the needs and situations of other parties

2 Build and maintain business networks and relationships

2.1 Develop and maintain business and professional networks and other relationships to benefit the organisation

2.2 Use business and professional networks to identify and cultivate relationships in order to promote and market the organisation

2.3 Collaborate with other professionals and third parties to expand and enhance the reputation of the organisation and to identify new and improved business practices

3 Nurture relationships and build on referral business for the long term

3.1 Follow up referral business through appropriate communication channels to find and secure new business relationships

3.2 Identify referral needs quickly and provide information about relevant products and services

3.3 Refer information and ideas about referral business to designated individuals with a view to nurturing ongoing business relationships